We have a clear and detailed process for resolving your technical issue:
Use one of the communication channels to provide detailed information about your equipment issue:
- via messengers: Viber, WhatsApp, Telegram;
- feedback form on the website;
- website chat;
- by phone;
- by email.
Our Technical Support Service operates from 9:00 AM to 6:00 PM Eastern European Time (UTC/GMT +2) from Monday to Friday. If you contact us outside these hours, our team will respond as soon as the next business day begins. We ensure that no question goes unanswered.
After the initial interaction, our Service Engineer outlines the stages of work and schedules communication times with you. Feel free to pose questions in the chat at any time; responses will adhere to our work schedule.
For troubleshooting discussions, exclusive interaction with our Service Engineer occurs in the technical support chat. It is imperative that clients accurately execute the requested actions during interactions.
Contacting the Sales Manager for inquiries or equipment troubleshooting is not permitted, except for component delivery concerns.
Our commitment extends to the efficient resolution of your technical issue. Rest assured that our service engineer, equipped with expertise, will work diligently to address and resolve the problem at hand.