Technical support is our key benefit

21.09.2020

Selling equipment to car service stations would be impossible without the smooth and efficient work of Technical support service. Just for this purpose, we have created a three-level system of customer support based on our company resources.

Training

At this level we provide training for our customers during which we introduce our equipment, special operational features and techniques. Our specialists share their knowledge and best practices in the repair of car systems. We pre-agree the course program with a customer to meet all his wishes and needs. Usually, this is a paid service, but some pieces of equipment (for example, Controller MS561 for EPS systems) come bundled with free training. Those customers, who completed the course, become a part of the community all the members of which help each other to solve the problems related to the repair of different car units.

Assistance in diagnostics and repair of car units

At this level we provide help to our customers in case any difficulty arises. Our specialists advise on testing the car units for faults and on the methods of their elimination. These situations often happen to customers who are just breaking a new ground in the business of car servicing.

Assistance in the equipment maintenance

This is the level at which we help our customers to learn how to make the best use of our equipment. It is important to remember that any device can fail for a lot of reasons. Natural wear and tear or use error, for example, may become a cause of the trouble. For this reason, we made out a scheme that allows us to restore the equipment serviceability quickly and free of charge (post-warranty maintenance is available at a discount price). When a customer calls for help, first, our technical support specialist remotely advises him on the unit repair. Then, if necessary, we provide the customer with the required spare part to replace the faulty one. If this recovery strategy doesn’t work, we take the equipment out for repair.

What communication channels to use?

You can contact MSG Equipment specialists for consultation or help via:

a contact form on our site;
a web chat;
a phone call;
an e-mail;
group chats in Viber, Skype, WhatsApp, and Telegram.

Summary

MSG Equipment technical support service is intended to maintain registered business users by solving their technical problems and managing their needs in the first instance.

The service is available Monday through Friday from 9 am till 6 pm. If you contact us outside our office hours or on weekend, you will be answered the next working day morning. Certainly, no questions will be left unanswered.

We respect each customer and do our best to provide quality technical support. Besides, our product specificity commits us to be constantly in contact with a customer.