Car service cycle

An infographic that describes the full cycle of work of a car service centre from the arrival of a client with a faulty car to the complete solution of the problem is presented to your attention.

It's no secret that every technology fails, including cars. Each car owner sooner or later will become client of the car service, whether it is scheduled technical inspection or unscheduled breakdown vehicle. We propose to consider how a customer interacts with a car service centre.

After discovering a breakdown, a car owner begins to choose which car service to go to. Often, in his purse he already has a few business cards of the service station, which recommended friends, or where he turned earlier. Or maybe the car service is located two steps away from home? There are a lot of reasons why car owners choose a service station.

One of the main reasons why car owners go to the service station repeatedly is the impeccable quality of the services provided and trust in the specialists.

So the car is already at the service station, what next? And then the client gets acquainted with the price list of works and the initial diagnosis of the breakdown. It can be carried out in several ways: manually, which is not always suitable if the breakdown is serious, and with the help of special diagnostic equipment. Once a defect in the unit or system has been identified, the service technician proceeds to repair the breakdown.

The next stage – testing of the restored unit for operability.  If everything is done correctly, the unit is installed on the car.

The final phase of «client-autoservice» interaction is payment for services. The cost of work in car services depends on the actions performed, and on the methods used by the master in the repair process. 

Cost of work in car services depends on the actions performed, and on the methods used by the master in the repair process.

If the repair of the car is carried out qualitatively, and there is a high level of trust between the car owner and the master, – the client leaves the service station satisfied, and the owner of the car repair shop has a high probability that the client will become a regular customer.