Training of service station personnel
The successful operation of a service station is impossible without trained staff – mechanics, fitters, receivers, diagnostic specialists. Therefore, the question of improving the qualifications of service station employees is always relevant.
One of the most important conditions for the effective operation of the service station, is the constant growth of staff qualifications. If the manager shows interest in the development of professional skills of employees, it entails a loyal attitude to the company on the part of the staff.
One of the most important conditions for the effective operation of the service station, is the constant development of staff qualifications.
Training system: pros and cons of vocational training
In the field of car service, it is required to maintain a high level of knowledge, as technology in the automotive industry is constantly changing. In order to provide quality service, you need to develop and train your employees.
The competition in the automotive repair services market is quite stiff. To gain an advantage over your competitors, you need to improve the skills of your service station staff. Employee training allows you to improve the quality of service, reduce the time of operations.
There is quite a tough competition in the market of car repair services.
There are cases when service station managers, fearing loss of revenue, do not let staff go on training courses. Other managers think that the specialist after training, will want to leave them and do not want to try to change something. But, seeing the success of their competitors' colleagues, after training on MSG Equipment courses, workshop managers and executives pay attention to the obvious achievements and also decide to raise the level of knowledge of their staff.
The problem of personnel for service stations is aggravated by the lack of state vocational education. Professionals with vocational education come to the car service station, but they have no practical experience and do not understand many of the problems they face. The reason – disconnection of the educational programme from real conditions and tasks. Of course, there are exceptions, when college specialists go to work in a car service and learn repair and diagnostic skills. But, often there is no time and no one to train new employees. Service station managers want to get a competent specialist, but in this direction today there is a shortage of personnel.
Training technicians on courses
The subject matter of the MSG Equipment courses are the following:
- Diagnosis and repair of starters and alternators;
- Diagnosis and repair of car air conditioners;
- Diagnostics and repair of shock absorbers;
- Diagnostics and repair of brake calipers;
- Diagnostics and repair of steering system.
Every participant of the training, will receive a lot of useful information that will help to improve service and increase the productivity of the business. Theoretical and practical classes are held on the territory of our own production enterprise with the use of special equipment and stands. The training is conducted by practising specialists who are themselves engaged in diagnostics and repair, so they can deliver all the useful information in a simple and understandable form.
An important aspect of effective training is the availability of constant feedback. During and after the training, each of the participants can use the MSG Equipment technical support service.
MSG Equipment also offers a range of services: equipment and tools for repair and diagnostics, staff training, assistance in setting up a business from scratch. To find out more about when you can take MSG Equipment courses, visit the MSG Equipment website.
